Extrusion International 6-2020

48 Extrusion International 6/2020 EXTRUSION TECHNOLOGY, REMOTE MAINTENANCE To support customers in the main- tenance of extrusion lines, the ma- chinery builder will in future rely on Oculavis SHARE software for effec- tive communication. The use of this browser- and cloud-based software complies with state-of-the-art secu- rity standards and enables the cus- tomer to network with a FEDDEM service technician for identifying and eliminating errors in the short- Manager at FEDDEM. “It is already becoming apparent that the cus- tomer does not necessarily have to use special glasses for imaging communication, but that it will also work well in the short term via an application app on a customer’s smartphone or tablet”. Initial ex- perience has already been gained with a FEDDEM LFT system that had already been commissioned. In a dialogue, the customer re- ceived further, practical informa- tion on changing the settings of the system for processing a modi- fied product with online guidance by a FEDDEM technician. Accord- ing to FEDDEM, it is also possible to communicate via annotated still images if a customer is concerned about the confidentiality of his production environment. FEDDEM GmbH & Co. KG Mosaikweg 19, 53489 Sinzig, Germany www.feddem.com Oculavis SHARE – Remote Maintenance with Augmented Reality Not only in times when visits to customers are suspended out of concern for the health of employees, but also for ef fi ciently addressing a variety of small, quickly solvable challenges at the compounding line, FEDDEM GmbH & Co. KG will in future offer remote maintenance support via a smartphone app est possible time. The way it works is simple: open the app, start the video call and off you go. The net- worked software generates an en- crypted connection. The HD video as well as audio transmission allow you to follow the technician’s step- by-step instructions directly. For more complex actions at the installation, powerful data glasses can be employed, which allow the partner on site to carry out work with both hands without disrupt- ing the communication flow. Vari- ous functions, such as machine and sensor connections as well as super- imposed documents or documen- tation, allow for a comprehensive solution for digital remote mainte- nance with the aid of augmented reality. “We are currently still in the im- plementation phase”, says Klaus Hojer, Business Development Image annotation at FEDDEM’s service centre (All Photos: FEDDEM) The customer can also use an application app on a smartphone or tablet for image-based communication Direct operator guidance by means of data glasses via augmented reality projections